Privacy Policy
Last updated: 30th January 2025
TicketsPlz (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.
This policy applies to all users of the TicketsPlz website, including ticket buyers, event organisers, and visitors.
1. Who We Are
TicketsPlz
Website: ticketsplz.co.uk
Email: support@ticketsplz.co.uk
TicketsPlz is the data controller responsible for your personal data under UK data protection law.
2. What Data We Collect
We may collect and process the following types of personal data:
a) Information you provide to us
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Name
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Email address
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Phone number
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Billing address
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Account login details
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Event registration and ticket purchase information
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Communications with us (support tickets, emails, messages)
b) Payment information
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Payments are processed securely by third-party payment providers (e.g. Stripe, GoCardless).
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We do not store full card details on our servers.
c) Automatically collected data
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IP address
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Browser type and version
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Device information
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Pages visited and interactions on the site
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Cookies and similar technologies
3. How We Use Your Data
We use your personal data to:
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Create and manage user accounts
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Process ticket purchases and payments
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Deliver tickets and event information
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Provide customer support
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Communicate important service updates
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Improve website performance and user experience
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Prevent fraud and ensure platform security
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Comply with legal and regulatory obligations
4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
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Contract – to provide ticketing and event services
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Legal obligation – for tax, accounting, and regulatory requirements
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Legitimate interests – to improve and secure our platform
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Consent – where required (e.g. marketing communications, cookies)
You may withdraw consent at any time.
5. Sharing Your Data
We only share your data where necessary, including with:
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Payment processors (for secure transactions)
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Event organisers (limited to data required to run their event)
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Service providers (hosting, analytics, email delivery, support tools)
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Legal or regulatory authorities where required by law
We never sell your personal data.
6. International Transfers
If any data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
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UK adequacy regulations
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Standard contractual clauses
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Secure hosting environments
7. Data Retention
We retain personal data only for as long as necessary to:
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Fulfil the purposes outlined in this policy
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Meet legal, accounting, or reporting obligations
When no longer required, data is securely deleted or anonymised.
8. Your Rights
Under UK data protection law, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Restrict or object to processing
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Request data portability
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Withdraw consent at any time
To exercise your rights, contact us at support@ticketsplz.co.uk.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
9. Cookies
TicketsPlz uses cookies to:
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Enable core site functionality
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Analyse website usage
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Improve performance and user experience
You can manage cookie preferences through your browser or our cookie banner (where applicable).
10. Security
We take appropriate technical and organisational measures to protect your data, including:
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SSL encryption
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Secure servers
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Restricted access controls
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Regular security monitoring
However, no system is 100% secure, and you use the platform at your own risk.
11. Children’s Data
TicketsPlz is not intended for children under 16 without parental consent. We do not knowingly collect data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact: